Where The Music's At

Skyla Credit Union Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

• Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
• Day of Show Parking- Accessible Parking is located in our ADA Parking Lot located adjacent to the main gate. Let the parking staff know that you need accessible parking and they will direct you to these spots. Please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.
• Accessible Stations- if you have questions or in need of assistance, please see Guest Services located at the main gate. 
• Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange the tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, therefore we cannot guarantee we will be able to seat you. Please remember that accessible seating accommodates the guest plus one companion.
• Interpreter Requests- if you will need an interpreter for an event please give us at least 2-weeks' notice to try and secure an interpreter. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 704.887.6527 to arrange for an interpreter for your visit.
• Accommodations- all venue restrooms, concession stands, and merchandise stands are accessible.

Please visit the artist's website to find out if they are selling VIP packages for their show. All Access passes or Backstage Passes are not available for purchase. 

We allow clear bags no larger than 12”x6”x12” and unclear bags no larger than 6”x9”. This applies to all bags including totes, clutches, and fanny packs. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Cancellations will only occur in the event of severe weather, artist cancellation, or circumstances beyond control. In the event of a cancellation we will notify fans and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

ALL points of sale including premier parking, merchandise, food & beverage will ONLY accept debit, credit or mobile pay (Apply Pay or Google Pay). All main concession stands take Visa, MasterCard, Discover and American Express. All merchandise stands take all major credit cards.

For fans that wish to use cash, Cash to Card conversion will be available at the upsell hub tent. 

Skyla Credit Union Amphitheatre offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), Liquid Death water, and energy drinks.

Concessions are located throughout the venue. 

There is one entrance gate to the venue located in the parking lot between The Fillmore and VBGB. The Fast Lane Gate is adjacent to this gate and indicated with Fast Lane Flags. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located through the front of The Fillmore. All guests using this gate must be VIP clients and have the appropriate ticket.

In the event of an emergency while on site- Skyla Credit Union Amphitheatre has trained paramedics to assist with any medical issues. First aid is located in the rear of the main plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. 

Gate times vary, but are usually 60-90 minutes prior to show time.

Skyla Credit Union Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be through our Season Ticket Seating Department. Season Ticketing sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit. Fill out the form on our Season Tickets tab to be contacted by someone from our team. 

We are now hiring for the upcoming concert season at PNC Music Pavilion and Skyla Credit Union Amphitheatre!

Attend our upcoming Job Fairs at PNC Music Pavilion: 

Apply for a variety of seasonal roles, including: 

• VIP Hosts
• Upgrade Sellers
• Sustainability
• Guest Services
• Venue Runner
• Operations
• Security
• Box Office
• Cleaning
• Parking Attendants
• Plumbers & Electrical Technician

Click here to learn more!

Varies by show. All permitted items are subject to change at the tour's request. 

Items Allowed in the Venue:

• Clear bags no larger than 12”x6”x12” and unclear bags no larger than 6”x9”.

• Small Blankets/Beach towels (no larger than 3'x5')

• 1 factory sealed plastic bottle of water, non-frozen, up to 1 gallon or empty non-glass water bottle up to 1 gallon

• Food in clear 1-gallon ziploc type bags

• Non-professional cameras (Pocket sized, point & shoot, no removable lenses)

Guests are permitted to bring food in a clear ziploc bag up to one gallon in size.

Guests are permitted to bring in one factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted and must be empty upon entry. Camelbacks are not permitted. Complimentary water fill stations are located at Guest Services inside main gate.

Items NOT Allowed in the Venue (include but not limited to):

• Outside Lawn Chairs 

• Weapons or sharp objects of any kind 

• Alcohol, other beverages and camelbacks except sealed water

• Frozen Water Bottles (Any Size)

• Aerosol cans

• Laser pointers

• Pen lights or pointer lights

• Glow wands

• Hard sided coolers

• GoPros 

• Audio or Video Recorders

• iPads or tablets

• Professional cameras with detachable lenses or cameras with lenses that extend more than 1"

• Glass Bottles

• Cans

• Illegal Drugs

• Lounge or tri-fold chairs

• Picnic baskets

• Large blankets

• Small pocket sized and large Umbrellas

• Chains (ex. wallet chains)

• Selfie Sticks

• Poi/Rave Balls

• Levitation Sticks

• Rave Sticks

• Fireworks

• Pets (except service dogs)

• Strollers

• Signage over 11" x 8" 

• Frisbees, Footballs, or other projectiles

• Inflatable Chairs

Lawn chairs are available for rent inside the venue on a show-by-show basis at the lawn chair stands at the top of the lawn and must be turned in at the end of the event. Outside lawn chairs are no longer permitted. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".

If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Fillmore Administration Offices. Please call our office at (980) 266-6460 or email us at FillmoreCLT.info@livenation.com to see if we have your item.

You can also visit our Lost and Found website to claim your item if it is listed.

Merchandise will be available for all concerts at our Concert Gear booths located in the main plaza. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

For more information on mobile entry, click here.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please contact a supervisor and a pat-down search can be provided.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any disciplinary action deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason. 

Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

Facebook | Instagram | X

An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

Any tickets/passes being provided directly to you from the tour or other promotional company will be available for pickup at the Box Office on day of the concert, by later afternoon. This included Meet and Greet passes, Backstage passes, Press passes, VIP/Seat tickets, etc. If your tickets/passes are not in the Box Office, it is your responsibility to confirm with your point-of-contact where the tickets/passes can be located. Staff will not contact any member of the tour for you.