The Need-to-Know Before You Go

As a reminder, there will be NO OUTSIDE LAWN CHAIRS permitted into the venue.

Lawn Chairs are available to rent, subject to availability.

COME RAIN AND/OR SHINE The show will go on whatever the weather. Unless it’s looking extra gnarly. Check our socials for any changes.

GATE TIMES You can usually roll up 60-90 minutes before showtime, but check your specific event page for exact timings.

PARKING LOTS The Music Factory has parking available in the parking deck across the street from the venue, or in the adjacent surface lot. Pricing varies by event. Once you arrive at the venue, there will be signage and staff members to direct you to the lots. Park closer to the venue regardless of your arrival time and easier entry and exit go for Premier Parking.

DROP-OFF AND PICK-UP AREAS When you enter into the Music Factory off NC Music Factory BLVD you will see signs directing you to the designated pick up and drop off area.

WHEN YOU GET HERE You know the drill—metal detectors, maybe a pat down, and a bag check if you’ve got one. Be prepped—check out our bag policy, and what you can and cannot bring in our FAQs. 

MOBILE ENTRY ONLY Before you set off, download your tickets to your phone on the Live Nation app. More info on mobile tickets here. Mobile Entry Your phone is your ticket. Before you set off, download your tickets to your phone on the Live Nation app. More info on mobile tickets here. (Updated 3/13)

CONTACTLESS PAYMENTS ONLYWe’re a cash-free venue. If you arrive without a debit or credit card, head to an information booth and they’ll exchange cash for card (for free).

BOX OFFICE The box office at Skyla Credit Union Amphitheatre is open on show days starting at 2 PM. 

THE MERCH Find that coveted merch at our Concert Gear booths in the north and south plazas. For some events, you’ll find extra booths in the east and west plazas. 

RECYCLING You’ll find recycling bins throughout the venue. 

TAILGATING Yes, you can hang out with your friends before the show. Once the gates open, you’ll be asked to head inside the venue. .